BLS OEWS, May 2025

Customer service representative salary in Cleveland, OH

What customer service representatives are paid in Cleveland, OH, from the 10th to the 90th percentile, with how your own pay compares. Figures from the BLS OEWS release dated May 2025.

Median annual pay

$46,040

Middle half earn

$37,240 to $58,100

People in this job here

15,900

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Customer Service Representatives, Cleveland, OH, annual pay, May 2025

10th percentile
$31,340
25th percentile
$37,240
Median
$46,040
75th percentile
$58,100
90th percentile
$65,760

Source: BLS OEWS, May 2025, SOC 43-4051. Percentiles across everyone employed in the occupation, not experience levels.

At a glance

How Cleveland, OH compares

  • The median here is 3% above the national median of $44,770.
  • Cleveland, OH ranks 22nd for median pay among the 50 largest US metros with published figures for this occupation.
  • About 15,900 people work in this occupation here, roughly 1 in every 65 jobs in the metro.
  • Pay varies widely within the job: the 90th percentile earns 2.1 times the 10th.

Worked from BLS OEWS, May 2025. Not adjusted for the cost of living.

Cleveland, OH against the national figures
PercentileCleveland, OHNational
10th percentile$31,340$31,750
25th percentile$37,240$36,870
Median$46,040$44,770
75th percentile$58,100$51,780
90th percentile$65,760$63,590

Source: BLS OEWS, May 2025, SOC 43-4051. National page for customer service representatives

By metro

Other metros for customer service representatives

Median annual pay in the largest US metros where BLS published figures for this occupation, highest first, May 2025.

Medians from BLS OEWS, May 2025.

Skills

What employers look for in a customer service representative

The skills our customer service representative resume example leads with, written for US employers.

  • Ticket handling
  • Live chat support
  • Phone support
  • De-escalation
  • CSAT improvement
  • First-contact resolution
  • Order management
  • Returns and refunds
  • Zendesk
  • Salesforce Service Cloud

See the full customer service representative resume example, with bullets and keywords.

Negotiating

Using these numbers

Below $37,240 puts you in the bottom quarter for customer service representatives in Cleveland, OH. That is worth raising, with evidence of what you deliver.

The median, $46,040, is the middle of the market, not a ceiling. An offer at or near it is a fair starting point to negotiate from.

Asking for $58,100 or more puts you in the top quarter, so it needs a reason an employer will accept: a wider scope, a competing offer, or a skill that is hard to hire for.

Percentiles are not experience levels. They describe everyone doing the job, so a senior hire can sit at the median of a market full of senior people.

About the numbers

What these figures are

The US Bureau of Labor Statistics surveys employers for its Occupational Employment and Wage Statistics, and these figures are from the release dated May 2025. They cover wage and salary workers in Customer Service Representatives, a category that is often broader than a single job title. Self-employed people are not included.

They are base pay: bonuses, equity and overtime are not included, and they are not adjusted for the cost of living. The metro is Cleveland, OH as BLS defines it.

Questions

Questions about customer service representative pay in Cleveland, OH

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