Refund policy
Last updated: August 11, 2026
ResumeVera sells one-time passes. You pay once, the pass runs for its stated period, and nothing renews or recharges. There is no subscription to cancel. This policy explains when we refund a pass.
Try it before you pay
You can build a resume, score it and export it once without paying or entering card details. We would rather you use that first, so you know exactly what a pass buys before you buy one.
The 14-day window
If a pass is not what you expected, email us within 14 days of the charge and we will refund it. You do not need to justify the request. We may ask what fell short, because that is how we find out what to fix, but the refund does not depend on your answer.
After 14 days, a pass is generally non-refundable: it delivers a digital service the moment you use it, and by then you have had the benefit of it.
When we refund regardless of the window
If something went wrong on our side, the window does not apply. Contact us and we will refund or restore access in cases such as:
- You were charged but the pass was never applied to your account.
- An export, analysis or AI action failed on our side and could not be re-run.
- You were charged more than once for the same order, or charged in error.
- The pass ended earlier than the period it was sold for.
How to request one
Email support@resumevera.com from the address on your account, with the payment or order ID from your receipt if you have it. Approved refunds go back to the original payment method and typically take 5 to 10 business days to appear, depending on your bank or provider.
Questions
If anything here is unclear, email support@resumevera.com. We would rather answer a question before you buy than process a refund after.