BLS OEWS, May 2025

Customer service representative salary in Grand Rapids, MI

What customer service representatives are paid in Grand Rapids, MI, from the 10th to the 90th percentile, with how your own pay compares. Figures from the BLS OEWS release dated May 2025.

Median annual pay

$44,990

Middle half earn

$37,110 to $50,250

People in this job here

9,010

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Customer Service Representatives, Grand Rapids, MI, annual pay, May 2025

10th percentile
$30,210
25th percentile
$37,110
Median
$44,990
75th percentile
$50,250
90th percentile
$63,340

Source: BLS OEWS, May 2025, SOC 43-4051. Percentiles across everyone employed in the occupation, not experience levels.

At a glance

How Grand Rapids, MI compares

  • The median here matches the national median of $44,770.
  • Grand Rapids, MI ranks 28th for median pay among the 50 largest US metros with published figures for this occupation.
  • About 9,010 people work in this occupation here, roughly 1 in every 66 jobs in the metro.
  • Pay varies widely within the job: the 90th percentile earns 2.1 times the 10th.

Worked from BLS OEWS, May 2025. Not adjusted for the cost of living.

Grand Rapids, MI against the national figures
PercentileGrand Rapids, MINational
10th percentile$30,210$31,750
25th percentile$37,110$36,870
Median$44,990$44,770
75th percentile$50,250$51,780
90th percentile$63,340$63,590

Source: BLS OEWS, May 2025, SOC 43-4051. National page for customer service representatives

By metro

Other metros for customer service representatives

Median annual pay in the largest US metros where BLS published figures for this occupation, highest first, May 2025.

Medians from BLS OEWS, May 2025.

Skills

What employers look for in a customer service representative

The skills our customer service representative resume example leads with, written for US employers.

  • Ticket handling
  • Live chat support
  • Phone support
  • De-escalation
  • CSAT improvement
  • First-contact resolution
  • Order management
  • Returns and refunds
  • Zendesk
  • Salesforce Service Cloud

See the full customer service representative resume example, with bullets and keywords.

Negotiating

Using these numbers

Below $37,110 puts you in the bottom quarter for customer service representatives in Grand Rapids, MI. That is worth raising, with evidence of what you deliver.

The median, $44,990, is the middle of the market, not a ceiling. An offer at or near it is a fair starting point to negotiate from.

Asking for $50,250 or more puts you in the top quarter, so it needs a reason an employer will accept: a wider scope, a competing offer, or a skill that is hard to hire for.

Percentiles are not experience levels. They describe everyone doing the job, so a senior hire can sit at the median of a market full of senior people.

About the numbers

What these figures are

The US Bureau of Labor Statistics surveys employers for its Occupational Employment and Wage Statistics, and these figures are from the release dated May 2025. They cover wage and salary workers in Customer Service Representatives, a category that is often broader than a single job title. Self-employed people are not included.

They are base pay: bonuses, equity and overtime are not included, and they are not adjusted for the cost of living. The metro is Grand Rapids-Wyoming-Kentwood, MI as BLS defines it.

Questions

Questions about customer service representative pay in Grand Rapids, MI

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