Customer service representative salary in Columbus, OH
What customer service representatives are paid in Columbus, OH, from the 10th to the 90th percentile, with how your own pay compares. Figures from the BLS OEWS release dated May 2025.
Median annual pay
$46,350
Middle half earn
$38,200 to $52,000
People in this job here
18,550
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Customer Service Representatives, Columbus, OH, annual pay, May 2025
- 10th percentile
- $33,190
- 25th percentile
- $38,200
- Median
- $46,350
- 75th percentile
- $52,000
- 90th percentile
- $62,340
Source: BLS OEWS, May 2025, SOC 43-4051. Percentiles across everyone employed in the occupation, not experience levels.
At a glance
How Columbus, OH compares
- The median here is 4% above the national median of $44,770.
- Columbus, OH ranks 20th for median pay among the 50 largest US metros with published figures for this occupation.
- About 18,550 people work in this occupation here, roughly 1 in every 60 jobs in the metro.
- Pay varies widely within the job: the 90th percentile earns 1.9 times the 10th.
Worked from BLS OEWS, May 2025. Not adjusted for the cost of living.
| Percentile | Columbus, OH | National |
|---|---|---|
| 10th percentile | $33,190 | $31,750 |
| 25th percentile | $38,200 | $36,870 |
| Median | $46,350 | $44,770 |
| 75th percentile | $52,000 | $51,780 |
| 90th percentile | $62,340 | $63,590 |
Source: BLS OEWS, May 2025, SOC 43-4051. National page for customer service representatives
By metro
Other metros for customer service representatives
Median annual pay in the largest US metros where BLS published figures for this occupation, highest first, May 2025.
- San Jose, CA$60,480
- San Francisco, CA$57,830
- Seattle, WA$53,550
- Sacramento, CA$49,940
- Boston, MA$49,920
- New York, NY$49,590
- Minneapolis, MN$49,480
- Los Angeles, CA$48,840
- San Diego, CA$48,730
- Portland, OR$48,650
- Denver, CO$48,590
- Hartford, CT$48,050
- Milwaukee, WI$47,840
- Providence, RI$47,170
- Riverside, CA$47,150
- Chicago, IL$47,100
- Philadelphia, PA$47,070
- Cincinnati, OH$46,470
- Phoenix, AZ$46,410
- Washington, DC$46,220
- Cleveland, OH$46,040
- St. Louis, MO$45,800
- Buffalo, NY$45,520
- Nashville, TN$45,510
- Salt Lake City, UT$45,410
- Dallas, TX$44,990
- Grand Rapids, MI$44,990
- Charlotte, NC$44,980
- Detroit, MI$44,730
- Kansas City, MO$44,350
- Memphis, TN$44,090
- Austin, TX$43,720
- Indianapolis, IN$43,460
- Baltimore, MD$42,850
- Jacksonville, FL$42,840
- Pittsburgh, PA$42,790
- San Antonio, TX$42,720
- Atlanta, GA$42,710
- Tampa, FL$42,660
- Richmond, VA$42,660
- Raleigh, NC$41,900
- Louisville/Jefferson County, KY$41,600
- Orlando, FL$40,530
- Houston, TX$40,380
- Miami, FL$39,560
- Las Vegas, NV$39,560
- Oklahoma City, OK$39,330
- Virginia Beach, VA$38,150
- San Juan, PR$26,520
Medians from BLS OEWS, May 2025.
Skills
What employers look for in a customer service representative
The skills our customer service representative resume example leads with, written for US employers.
- Ticket handling
- Live chat support
- Phone support
- De-escalation
- CSAT improvement
- First-contact resolution
- Order management
- Returns and refunds
- Zendesk
- Salesforce Service Cloud
See the full customer service representative resume example, with bullets and keywords.
Negotiating
Using these numbers
Below $38,200 puts you in the bottom quarter for customer service representatives in Columbus, OH. That is worth raising, with evidence of what you deliver.
The median, $46,350, is the middle of the market, not a ceiling. An offer at or near it is a fair starting point to negotiate from.
Asking for $52,000 or more puts you in the top quarter, so it needs a reason an employer will accept: a wider scope, a competing offer, or a skill that is hard to hire for.
Percentiles are not experience levels. They describe everyone doing the job, so a senior hire can sit at the median of a market full of senior people.
About the numbers
What these figures are
The US Bureau of Labor Statistics surveys employers for its Occupational Employment and Wage Statistics, and these figures are from the release dated May 2025. They cover wage and salary workers in Customer Service Representatives, a category that is often broader than a single job title. Self-employed people are not included.
They are base pay: bonuses, equity and overtime are not included, and they are not adjusted for the cost of living. The metro is Columbus, OH as BLS defines it.
Questions
Questions about customer service representative pay in Columbus, OH
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